Customer Operations Manager
On-siteLondon, England, United Kingdom
Job Summary
Implement and manage operations across the Customer and Bookings teams, owning the operational engine from daily workflows to performance measurement. Build data tracking systems and design dashboards that turn raw data into actionable views of commercial and customer targets. Optimize processes to remove friction and drive efficiency, while developing KPIs that directly impact the P&L and service quality. Work closely with frontline team members to understand their pain points and design better ways of working around them. Hit the ground running as a hands-on operator reporting to the General Manager, ensuring systems scale without breaking as volumes grow.
Required Qualifications
- 2 - 6 years' experience
- ideally in a start-up or scale-up environment
- Fluent with data
- Commercially minded
- real understanding of how operational metrics connect to the P&L and to customer experience
- A natural process-improver
- instinctively spots inefficiency
- knows how to fix it without breaking what already works
- Someone who builds trust with the frontline
- you listen well
- understand people's pain points
- design with them rather than for them
- Comfortable with ambiguity and change
- happy to shape a role and its tooling as you go
- change course as we learn
- Organised
- decisive
- self-directed
- able to juggle competing priorities
- make quick, sensible calls
Desired Qualifications
- managed operations within a customer or sales team
- knows how to bring structure and momentum to a busy frontline function
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.