Customer Operations Manager
On-site · London, Ontario, Canada
Job Summary
Customer Operations Manager responsible for delivering exceptional customer experiences and omni-channel store performance. Leads a team to drive sales, promotions, and programs, analyzes sales performance, and creates action plans to close gaps. Acts as customer advocate, leverages technology to enhance on-floor efficiency, and oversees national events, locally initiated author and kids events, social media initiatives, local assortment, and inventory management. Builds, develops, and engages the team, provides authentic performance feedback, and ensures health and safety compliance while fostering a high-engagement store culture. Requires strong leadership, experience in specialty/multi-unit retail, flexibility with schedule, and bilingual ability (French/English) for Quebec roles.
Required Qualifications
- College degree preferred or equivalent job experience
- 2-3 years of management experience in specialty retail and/or multi-unit retail business environment
- Ability to be mobile on the sales floor for extended periods
- Availability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Bilingualism (French/English) is required for all positions in Quebec
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