Customer Operations Manager
$70,304–$70,304 year
On-site · South San Francisco, California, United States
Job Summary
The Customer Operations Manager leads the daily customer operations and revenue generation for their assigned function, focusing on ensuring customer satisfaction and alignment of sales methods. Responsibilities include resolving customer issues, driving a customer-focused sales process, championing productivity improvements, conducting performance evaluations, and participating in recruitment. The role requires 1-3 years of experience in Customer Service or Operations, preferably in Car Rental, Hospitality, or Tourism, along with a High School Diploma (Bachelor’s Degree preferred). Candidates must possess strong communication, leadership, organizational, and decision-making skills to manage and motivate a high-performing team.
Required Qualifications
- 1-3 years’ experience in Customer Service or Operations
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Courageous leadership and accountability
Desired Qualifications
- Car Rental experience
- Hospitality experience
- Tourism experience
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