Customer Operations Manager (Chinese Speaking)
On-siteLondon, England, United Kingdom
Job Summary
Serve as the primary point of contact for customer enquiries, investigating and resolving client issues while escalating complex matters to appropriate teams. Assist clients with onboarding, conducting training sessions to ensure they understand payment solutions, and maintain comprehensive records of interactions and trends. Cultivate strong relationships with clients across international time zones, proactively identifying opportunities to enhance their experience, and collaborate with cross-functional teams to streamline processes. Ensure compliance with regulatory requirements and mitigate risk by adhering to established protocols. Be active in the payments industry space to create contacts for future growth.
Required Qualifications
- Experience in Product Support, Client Success, Customer Success, Account Management or Customer Operations
- Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders, in multiple languages
- Communication is vital for this role
- Excellent problem solving abilities, with a keen attention to detail and a proactive approach to resolving customer issues/ escalations within a payment processing environment
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- A commitment to delivering exceptional service and exceeding client expectations
- Proficiency in Google WorkSpace / Microsoft and CRM software
- Ability to be interact with customers across international time zones
- English and Mandarin fluency
Desired Qualifications
- HubSpot
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