Customer Operations Intern
On-siteAntwerpen, Flanders, Belgium or Antwerp, Ohio, United States
Job Summary
Monitor customer service performance and analyze contact drivers, support tickets, and regional trends to identify improvement opportunities. Track 3PL partner and shipping carrier performance against standards, escalating issues as needed while supporting enhancements across returns, warranties, and fulfillment journeys. Contribute to automation initiatives by joining key discussions, sharing best practices, and implementing practical improvements. Train customer service teams on Loop standards and translate campaign information into actionable updates for external partners. Collaborate with logistics, customer happiness, and growth teams to resolve escalations and continuously improve the Loop experience. This role requires strong analytical skills, proficiency in data dashboards and help-desk platforms, and curiosity about AI tools. Located in Antwerp with an in-office requirement, the internship targets candidates who take initiative and thrive in fast-paced international environments.
Required Qualifications
- Strong analytical skills
- Close attention to detail
- Confidence using Excel or Google Sheets
- Data dashboards
- Help-desk platforms such as Zendesk, Gorgias, Dixa, or similar tools
- Clear communication skills
- Ability to collaborate across functions
- Proactive mindset
- Excitement about working in a fast-paced, international environment
Desired Qualifications
- Curiosity about AI tools and LLMs such as ChatGPT, Claude, Gemini, or similar platforms
- Eagerness to explore how technology can improve workflows, accelerate analysis, and strengthen the customer experience
- Genuine empathy for customers
- Curiosity about what makes an experience feel effortless or frustrating
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