Customer Operations Coordinator

Place and track orders for tasting room, club, and office supplies; maintain vendor relationships and monitor stock levels to flag reorder needs. Conduct regular inventory counts, reconcile discrepancies, and process transfers while keeping accurate records across systems. Pack, label, and prepare DTC and wine club orders for shipment, coordinating carrier pickups and tracking outgoing shipments in compliance with state regulations. Respond to guest and wine club member inquiries by phone and email, create tasting reservations, and assist with event setup and logistics coordination. Oversee day-to-day facility upkeep, coordinate maintenance vendors, and manage office equipment and back-of-house organization. Requires at least one year of relevant experience, ability to lift 50 lbs and walk 10,000 steps per shift, and a Food Handlers card.