Customer & Operations Associate
HybridBuenos Aires, Buenos Aires F.D., Argentina
EXPIREDBuenos Aires, Buenos Aires F.D., ArgentinaHybridFull TimeEntry LevelStartup
Full TimeEntry LevelStartup
Job Summary
Own the customer onboarding experience by guiding new users through onboarding via Intercom, answering questions, and unblocking issues. Manage daily customer conversations, prioritizing requests and resolving them efficiently while tagging and categorizing interactions to identify pain points and gaps. Share insights with product and tech teams to reduce future support needs, and test and iterate on onboarding messages, flows, and automations. Continuously learn and experiment with AI tools and operational improvements to grow into a highly operational role at the intersection of customers, product, and AI.
Required Qualifications
- Tech-fluent
- You pick up new software in minutes, not hours
- You already using AI tools in daily life or personal projects
- Empathetic & Patient
- You genuinely enjoy helping people
- You see a frustrated customer as a puzzle to solve, not a nuisance
- Curious and analytical
- You enjoy understanding user problems and improving processes
- Organize, proactive
- You have a bias for action
- You don't need hand holding
- You can will roll up your sleeves and do whatever it takes to get the job done
- Start ip ready
- You're excited about being the first in this role
- You're happy to help build the processes, not just follow them
- Fluent in English
Desired Qualifications
- Bonus points for: Experience with tools like Intercom, Zendesk, HubSpot, or Notion
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.