Customer Operations Agent

Entry-level Customer Operations Agent to deliver a high-quality customer experience and support GoDutch’s growth by helping users get the most out of the product. You will handle customer inquiries via email, chat, and other support channels; troubleshoot and problem-solve by understanding issues, escalating bugs or complex cases when needed, and following up until resolution; maintain tickets and customer records, and contribute to documentation and internal notes; learn product knowledge, refine responses, and apply feedback to improve response quality and speed; collaborate with product, technology, and compliance teams, share customer insights, and help improve the help center content while representing GoDutch professionally.