Customer Operation Engineer
HybridClichy, Île-de-France, France
Job Summary
Install, configure, and upgrade Sectra solutions while planning and executing technical deployments. Provide on-site and remote technical support, managing incidents from reporting to resolution and maintaining helpdesk tickets. Communicate effectively with customer technical counterparts and participate in hospital system integration projects involving PACS, RIS, DICOM, and HL7 protocols. Contribute to continuous improvement of global support processes and internal solutions. This role combines deployment activities with high-level support within the Customer Operations department, offering opportunities for international collaboration and cross-border assignments.
Required Qualifications
- Bachelor's or Master's degree in Engineering, Computer Science, IT, Healthcare IT, or related fields
- Fluency in French, English
- A genuine interest in healthcare IT systems and making a difference in patient care
- Solid computer skills, particularly in the Microsoft Windows environment
- Strong willingness and ability to learn quickly
- Analytical mindset — you enjoy breaking down complex problems
- Excellent communication skills to interact with colleagues, partners, and customers
- Highly organized, proactive, and able to thrive in a fast-paced environment
- A mandatory background security screening will be performed as part of the recruitment process at Sectra
Desired Qualifications
- Experience with medical IT systems (PACS, RIS), DICOM, HL7, IHE, and other interoperability standards
- Experience with IT service desk or technical customer support
- Familiarity with MS SQL Server, SQL Server AlwaysOn, networking, Active Directory, server clustering, scripting tools, Microsoft Azure, VMware
- Multilingual skills beyond the required languages
- Experience working with different cultures
- Extra-curricular interests (sports, music, flying, etc.) that show curiosity and engagement beyond work
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