Customer Onboarding Specialist

Manage the end-to-end onboarding process for new customers, including initial outreach, data entry, and coordination with internal teams to ensure timely activation. Execute standardized onboarding workflows, troubleshoot account setup issues, and maintain accurate customer records in the CRM system. Complete weekly reporting on onboarding metrics and escalate complex client inquiries to senior support staff. This full-time remote role requires strong organizational skills and familiarity with customer relationship management tools.