Customer Onboarding Specialist - (Italian Speaking)
$27,000–$32,000 year
HybridMunich, Bavaria, Germany or Milan, Lombardy, Italy
Job Summary
Guide customers through the onboarding journey from kickoff to successful adoption by understanding practice workflows and recommending best practices to improve productivity. Deliver engaging training sessions for doctors, secretaries, and practice managers while managing onboarding projects, coordinating milestones, and timelines. Set clear expectations, proactively identify risks, and remove adoption blockers, handling challenging conversations with confidence to maintain customer trust. Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience and act as the voice of the customer, sharing insights to continuously improve the product and onboarding process.
Required Qualifications
- 1+ year of experience in Customer Success, Onboarding, Consulting, Implementation, or Sales
- Native Italian and fluent English (C1)
- Based near Munich or Milan, or willing to relocate
- Experience with CRM and help desk platforms (HubSpot, Salesforce, Intercom, Zendesk, or similar)
Desired Qualifications
- Excellent communication, presentation, and active listening skills
- Strong stakeholder management and conflict resolution skills
- Ability to manage multiple projects while staying organized and focused on priorities
- Customer-centric mindset with strong problem-solving abilities
- Ability to influence customers through a consultative approach and build long-term trust
- Ownership, resilience, and a proactive attitude
- Passion for technology and digital transformation
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