Customer Onboarding Specialist
$75,000–$90,000 year
Hybrid · Dallas, Texas, United States
Job Summary
Lead end-to-end healthcare onboarding for evolvedMD customers, acting as implementation lead and cross-functional liaison to translate contractual intent into operational workflows, design site-specific processes, and prepare customer teams and clinical staff for go-live within the Collaborative Care Model. Balance 65-70% implementation ownership with 30-35% training and readiness activities; coordinate with executives, practice managers, and frontline staff; manage timelines, success metrics, and risk, while ensuring operational, clinical, and billing readiness.
Required Qualifications
- 3+ years of experience in one or more of the following: Enterprise onboarding; Strategic account management; Healthcare implementation; M&A integration; Health system operations; Enterprise account onboarding; Strategic account management; Health system partnership implementation; Cross-functional enterprise program leadership; Experience working with complex, multi-stakeholder organizations; Demonstrated success leading cross-functional initiatives independently; Strong executive presence and communication skills; Proven ability to manage ambiguity and build process from scratch
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