Customer Onboarding Operations Manager
$110,000–$155,000 year
RemoteUnited States
Job Summary
Own the end-to-end customer onboarding process to drive measurable reductions in time-to-revenue for new customers. Drive the day-to-day quoting process, improve quote generation systematization, and support larger bid packages in collaboration with Sales. Build and maintain an onboarding scorecard that tracks progress, surfaces risk early, and holds cross-functional partners accountable. Lead pricing management and governance for direct and channel customers while contributing to customer profitability analysis. Serve as the cross-functional link between customers, sales, and operations to translate recurring needs into scalable process improvements. This role requires 5-8+ years in revenue operations, strong analytical skills, and systems fluency. Salary range $110,000–$155,000.
Required Qualifications
- 5-8+ years in revenue operations, customer onboarding, customer success operations, or a related commercial/operations function
- B2B experience
- hardware experience
- IoT experience
- technical/complex-sale environments experience
- Strong analytical and reporting skills
- Comfortable building and maintaining scorecards/dashboards
- Translating data into a narrative for leadership
- Track record of designing or overhauling a process end-to-end
- Proving impact with metrics
- Reduced time-to-revenue
- Improved onboarding completion rates
- Experience coordinating contract or deal-desk workflows
- Systems fluency
- CRM fluency
- CS platform fluency
- Contract management tools fluency
- Process documentation/mapping experience
- Valid passport
- Lifting requirements up to 25 pounds
- Requires sitting for periods of time
- Occasional standing
- Use hands to finger, handle or feel
- Requires travel using all modes of transportation
Desired Qualifications
- Experience coordinating contract or deal-desk workflows a plus
- Systems fluency (CRM, CS platform, contract management tools); process documentation/mapping experience preferred
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