Customer Onboarding Manager
$88,000–$110,000 year
HybridVancouver, British Columbia, Canada
Job Summary
Lead the implementation of Tipalti's cloud-based accounts payable automation solution, guiding customers through technical integration and acting as a trusted advisor throughout their journey. Oversee project timelines, tasks, and development efforts to ensure seamless experiences and exceed customer expectations. Provide expert problem-solving assistance while contributing to the internal knowledge base by capturing lessons learned. This role requires a Bachelor's degree and 4+ years of implementation or project management experience with SaaS applications, with bonus points for ERP integration knowledge. Based in Plano, this hybrid position includes a base salary of $88,000–$110,000 CAD plus a 10% target bonus, alongside competitive benefits and stock options.
Required Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience
- 4+ years of implementation, project management, consulting, or customer success experience with SaaS applications
- Excellent project management, communication, and problem-solving skills
- Ability to work in a fast-paced, deadline-driven start-up environment
- Passionate about customer service and proactively identifying solutions
- Hybrid working model that requires you to be in the Plano office on Monday, Tuesday, and Thursday
Desired Qualifications
- Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
- Accounts Payable and Procurement knowledge
- Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
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