Customer Onboarding Manager
On-siteNew York, United States
New York, United StatesOn-siteFull TimeAdvertising TechnologyMedium
Full TimeMediumAdvertising Technology
Job Summary
Conduct end-to-end onboarding for Tier 1-3 key customers by acting as a subject matter expert on Smartly's platform and delivering tailored solutions. Take ownership of technical execution to set up accounts, train clients on reporting views and feed automations, and create visually appealing decks using Google Slides to communicate strategies. Collaborate with Sales and Customer Success teams to qualify cases, ensure sales promises are delivered, and relieve stressors from CSMs while driving product adoption and addressing specific customer challenges.
Required Qualifications
- Bachelor's degree in a relevant field or equivalent practical experience
- 3 - 5 years digital experience
- exposure to both paid social (Meta) and programmatic media buying
- Strong understanding of digital advertising platforms and tools
- Experience working with Google Sheets
- Proficiency in creating visually appealing and impactful presentations using Google Slides
- Excellent communication and interpersonal skills
- Detail-oriented and highly organized
- strong project management skills
- Problem-solving mindset
- Self-motivated and proactive
- Ability to thrive in a fast-paced and collaborative team environment
Desired Qualifications
- ideally ideally with exposure to both paid social (Meta) and programmatic media buying
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