Customer Onboarding Manager, German Speaking
On-site · Manchester, England, United Kingdom
Job Summary
Customer Onboarding Manager, German-speaking responsible for leading end-to-end onboarding plans for SafetyCulture customers, guiding kick-off meetings, coordinating multiple SaaS implementations, serving as the primary onboarding contact, sharing product/best-practice guidance, proactively identifying risks, coordinating post-onboarding handoffs to Customer Success, and developing scalable onboarding templates and playbooks. Requires native or professional German fluency and experience with software implementation or consulting in a SaaS environment, with comfort using Jira, Salesforce, or similar tools; Agile or Waterfall experience is a plus. Emphasis on strong communication, stakeholder facilitation, proactive problem-solving, and AI-assisted productivity improvements in onboarding materials and customer communications.
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