Customer Onboarding Manager
RemoteUnited States
Job Summary
Configure and set up new client sites, overseeing data imports from previous software or storage mediums. Engage with current customers to support their experience, helping them overcome business challenges while providing phone, email, and video assistance for configuration questions. Manage the client project from start to finish, collaborate with colleagues to ensure the AxisCare site is built for success, and serve as a product expert to assist team members. Generate future opportunities by discovering customer needs and contribute to the creation of user base content such as Help Center articles and support videos. Remain knowledgeable about all AxisCare platform updates.
Required Qualifications
- Bachelor's degree or equivalent experience
- Experience in Customer Success
- Strong written and verbal communication skills
- Detail oriented and analytical
- Demonstrated ability to increase customer satisfaction
- Manual dexterity required to use desktop computer and peripherals
- Utilization of software and email to perform job functions
- Will need to conduct camera-on videoconferencing for customer calls
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