Customer Onboarding Manager
$35,000–$35,000 year
HybridLeeds, England, United Kingdom
Job Summary
Formulate comprehensive project schedules and align milestones to safeguard client day-one operational objectives. Define project boundaries, implementation requirements, and data migration timelines directly with educational partners. Coordinate complex data migration tracks to maintain integrity during software transitions to the Arbor MIS platform while interpreting raw data to diagnose operational needs. Nurture relationships with key sponsors and steer internal and external meetings to ensure commercial priorities are aligned. Engineer mitigation plans for implementation risks and serve as the primary escalation point for project bottlenecks. Deliver specialized training programmes to ensure school workforces hit adoption targets and prepare client-facing compliance documentation for Executive Status Meetings. Requires proven experience in customer onboarding or project management with frequent travel to UK client sites for at least 10% of working hours.
Required Qualifications
- Proven professional background operating within a Customer Onboarding, Project Management, Project Coordination, or specialised software role
- Demonstrated experience steering organisations through complex systems change management and navigating agile delivery frameworks
- Exceptional communication skills with a track record of building trusted relationships with senior corporate or academic stakeholders
- Strong analytical acumen, including the ability to utilise CRM platforms and operate spreadsheet software (Excel/Google Sheets) at a high technical level
- Demonstrated adaptability within an entrepreneurial, fast-paced, and highly results-oriented workplace culture
- Willingness to travel frequently to UK client sites for a minimum of 10% of total working hours
Desired Qualifications
- Prior professional experience implementing software inside an Enterprise SaaS ecosystem
- Domain knowledge of Management Information Systems (MIS) or operating frameworks within Multi-Academy Trusts (MATs) and sixth-form colleges
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