Customer Onboarding Consultant, Enterprise
$90,000–$90,000 year
HybridChesterbrook, Pennsylvania, United States
Job Summary
Implement successful membership plans for new enterprise accounts by collaborating with account executives, consulting decision makers on pricing and plan creation, and building strategic implementation plans to meet expected goals. Evaluate fee schedules for multi-site plans, conduct technical training for stakeholders, and manage cross-functional team activities to ensure deadlines are met. Take ownership of customer delivery, efficiency, and quality by monitoring underperforming accounts, providing guidance to overcome roadblocks, and holding both customers and internal teams accountable for project success.
Required Qualifications
- You are legally authorized to work permanently in the US without employer sponsorship
- You have a bachelor's degree in anything
- You have a minimum of 4 years of successful enterprise customer Implementation, implementation, or customer success experience in a SaaS company
- You have successfully implemented/onboarded large enterprise accounts
- You have experience consulting and communicating with director-level and above customers
- Solid understanding and experience in customer-facing project management
- Proven track record of leading large projects with intricate or evolving requirements
- Demonstrated ability to guide and support delivery teams, coordinate activities, innovate, continually seek improvements in delivery quality and standards, and apply critical thinking to ensure customer-centric solutions
- You have a successful track record of helping customers adopt new technology/processes/tools, etc.
- You have exceptional relationship-building skills and a passion for helping customers be successful (even when it gets tough!)
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be able to consult with decision makers in a meaningful way
- You must be tenacious enough to ensure they execute on a plan to implement best practices and hit set goals
- You must be available for weekend shifts
- Must be able to lift 50 lbs
Desired Qualifications
- Advanced knowledge of CRM tools, Salesforce is preferred
- You have a passion for helping customers be successful (even when it gets tough!)
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
- You're a self-starter with the ability to 'figure it out' but not afraid to ask questions
- You're energized by ambitious goals and love pushing the boundaries of what's possible
- You must be extremely organized and thrive in a macro management environment
- You like to test, tweak, and try again. At Clerri we're all about failing fast and learning faster
- You believe in delivering real value, not just checking boxes
- You are no stranger to playing hard and working harder while treating others with respect and dignity
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