Customer Marketing Manager
On-siteParis, Île-de-France, France
Job Summary
Partner with customers and internal teams to identify, create, and share high-fidelity case studies, testimonials, and video stories that showcase success across Sales and Marketing. Nurture relationships with strategically important clients to earn the honor of telling their public stories, while inviting speakers for events and webinars. Connect enthusiastic customers with PR, social amplification, and analyst survey opportunities, and manage a living record of engagements to prevent over-approaching. Support customer marketing metrics, drive the sales reference process, and ensure proper recognition for every advocate. Work closely with Sales, Customer Success, Community, Corporate Comms, and Product to align stories with roadmap feedback.
Required Qualifications
- Experience in customer marketing, case studies, or advocacy content within B2B tech
- Comparable storytelling experience in PR, comms, or content marketing
- A track record of turning genuine relationships into public celebrations of success
- Incredible relationship skills
- Exceptional written and verbal communication
- The judgment to hold a conversation at any level, from end users to C-suite
- Tool-savviness with AI-assisted tools (Claude, Notion, Deeto, Salesforce, and similar)
- Patience and strategic ability to nurture a meaningful relationship with an important customer over time
- A focused storyteller with a strong point of view on what makes a story land
- The discipline to prioritize the few stories that matter most
- Ability to treat every customer interaction as a chance to build trust and celebrate what they've accomplished
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