Customer Marketing Manager
On-siteNew York, United States or Paris, New York, United States
Job Summary
Partner with customers and internal teams to identify, create, and share high-fidelity case studies, testimonials, and video stories that showcase success across Sales and Marketing. Nurture relationships with strategically important clients to build trust for public speaking invitations, PR opportunities, and analyst surveys. Maintain a living record of customer interactions to prevent over-approaching, while supporting the sales reference process and managing internal AI tools for sales enablement. Translate story output into clear metrics for internal stakeholders and ensure proper recognition for every customer advocate. Work closely with Sales, Customer Success, Corporate Comms, and Product teams to align customer voices with roadmap feedback.
Required Qualifications
- Experience in customer marketing, case studies, or advocacy content within B2B tech — or comparable storytelling experience in PR, comms, or content marketing — with a track record of turning genuine relationships into public celebrations of success
- Incredible relationship skills — a natural connector of people and details, equally comfortable in a CSM's inbox, a VP's calendar, and a customer's legal/comms review
- Exceptional written and verbal communication, with the judgment to hold a conversation at any level, from end users to C-suite
- Tool-savvy and genuinely interested in scaling your own workflow with AI-assisted tools (Claude, Notion, Deeto, Salesforce, and similar)
- Patient and strategic — able to nurture a meaningful relationship with an important customer over time, and know when to pause and protect that relationship above all else
- A focused storyteller with a strong point of view on what makes a story land, and the discipline to prioritize the few stories that matter most
- A great team member who brings energy to a small, fast-moving function and treats every customer interaction as a chance to build trust and celebrate what they've accomplished
Desired Qualifications
- Valid driver's license
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