Customer Manager
$40,000–$45,000 year
HybridLondon, England, United Kingdom
Job Summary
Manage a key grocery customer to support delivery of revenue, margin, and distribution targets while owning administration for promotions, pricing, product information, and retailer portals. Monitor customer performance, competitor activity, and promotional effectiveness to turn data into clear actions, then lead forecasting for your customer and collaborate with Operations to address availability, wastage, and distribution gaps. Manage weekly and monthly reporting, grocery accruals, and core commercial planning processes, building strong relationships through support meetings, reviews, and commercial negotiations.
Required Qualifications
- experience in an FMCG sales, commercial or customer-focused role
- ideally within grocery
- highly organised
- detail-focused
- comfortable balancing account management with administrative responsibilities
- commercially sharp
- confident working with sales, EPOS and promotional data
- understand the fundamentals of forecasting, promotions and customer P&Ls
- proactive
- dependable
- comfortable taking ownership of multiple deadlines and processes
- strong communicator
- comfortable building relationships and collaborating across Sales, Category, Operations and Finance
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