Customer Manager (EMEA)
On-siteLondon, England, United Kingdom or Stockholm, Stockholm, Sweden
London, England, United Kingdom or Stockholm, Stockholm, SwedenOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Conduct deep discovery sessions with global customer success leaders to uncover pain points and commercial challenges. Strategize with clients to unify data, automate onboarding, and drive high-value outcomes using the Planhat platform. Manage diverse portfolios by handling renewals, expansions, cross-sales, and churn prevention while mastering product adoption and driving Net Revenue Retention. This role requires a trusted advisor mindset to overcome significant commercial hurdles, ensuring real business impact through detailed execution and constant variety in client engagements.
Required Qualifications
- Succeeded in a 'closing' role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
- Demonstrated success in managing a portfolio
- Been in a managerial role
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