Customer Management Performance Specialist
$63,000–$68,000 year
HybridShelton, Connecticut, United States
Job Summary
Facilitate billing baseline adjustments for Average Monthly Usage (AMU) calculations by acting as the liaison between Performance and Customer Management teams. Organize workflows for AMU adjustments and normalization while participating in weekly performance reviews to feed upcoming changes. Develop processes to manage cross-company AMU adjustments and prioritize them, then assign relevant Zoho tickets to the AMU team. Collaborate with the AMU creation team to calibrate new baseline calculations and ensure proper alignment with performance expectations, installation savings, and KPIs. This entry-level role supports utility onboarding data gathering in a fast-paced environment, offering competitive hourly pay between $30.29 and $32.69.
Required Qualifications
- 1-3 years of data analysis
- financial acumen
- an understanding of utility bills
- BS degree
- Proficient in MS Office Suite, especially Excel
- Ability to multi-task, in a fast paced, everchanging environment
Desired Qualifications
- Experience in the energy or utility industry
- Understanding of utility billing, rate structures, and tariffs
- Strong problem-solving skills and ability to think creatively
- Demonstrated customer service skills with the ability to collaborate and partner across multiple teams
- BS degree preferred
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