Customer Management Analyst II
HybridBelgrade, Central Serbia, Serbia
Job Summary
Customer Management Analyst II in Belgrade (hybrid) collaborates with Sales and customers to analyze reports, oversee installations and product delivery, and drive continuous improvement to maximize satisfaction and profitability. Build and maintain relationships with customer executives and operational teams, document deviations from contracts or policies, serve as primary escalation point, coordinate with delivery teams, manage escalations, and provide sales support throughout the contract lifecycle. Requires working within North American East Coast time zone, strong MS Office skills, ITIL/LEAN knowledge, and experience in service delivery for financial institutions and retailers.
Required Qualifications
- Technical/Vocational certification or bachelor’s degree (or 1–3 years related experience)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)
- Strong time management and multitasking skills in a fast-paced environment
- Ability to resolve issues with urgency
- Flexibility to work non-standard hours
- Effective customer-facing communication and teamwork
- Broad knowledge of service delivery principles (ITIL, LEAN)
Desired Qualifications
- Technical/Vocational certification or bachelor’s degree (or 1–3 years related experience)
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)
- Strong time management and multitasking skills in a fast-paced environment
- Ability to resolve issues with urgency
- Flexibility to work non-standard hours
- Effective customer-facing communication and teamwork
- Broad knowledge of service delivery principles (ITIL, LEAN)
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