Customer Loyalty Specialist
On-siteWarrendale, Pennsylvania, United States
Job Summary
Customer Loyalty Specialist focused on retaining customers considering cancellation by crafting tailored offers, presenting compelling upgrades, and resolving issues through consultative conversations. Responsibilities include proactive outreach to strengthen relationships, handling escalated concerns with empathy, relocating Guardian services, and promoting service upgrades. Key skills include problem-solving, negotiation, and both verbal and written communication. Preferred one year of experience in customer service, retention, or inside sales. Open within Armstrong Group brands (Guardian Protection) in Warrendale, PA with standard business hours.
Required Qualifications
- Strong customer service orientation
- Excellent verbal and written communication skills
- Proven problem-solving and negotiation skills
- Ability to assess customer needs and recommend relevant products and services
- Self-motivated, organized, able to manage multiple tasks in a fast-paced environment
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