Customer Loyalty and Sales
HybridFrisco, Texas, United States
Job Summary
Manage qualified inbound cancellation inquiries, execute outbound retention campaigns targeting members at risk of lapse, and serve as the frontline sales team for discount plan products. Conduct consultative conversations to communicate remaining plan value, clarify contractual commitments, and right-size members into alternative options that align with their needs. Recover at-risk memberships and re-engage members who initiated cancellations through online channels while balancing blended inbound and outbound call responsibilities. Meet monthly save rate, sales production, and call productivity goals, maintaining accurate documentation and collaborating with leadership on retention strategies. This hybrid role involves Tuesday through Thursday in-office attendance and Monday and Friday remote work, with a 10:00 a.m. to 7:00 p.m. schedule.
Required Qualifications
- Group 1 Life & Health License
- Proven phone-based sales, retention, or consultative sales experience
- Strong objection handling and closing skills with a results driven mindset
- High energy, competitive drive, and resilience in a performance-based environment
- Ability to manage rejection while maintaining productivity and professionalism
- Excellent verbal communication and active listening skills
- Strong organizational skills with the ability to manage high call volumes
- Adaptability in a dynamic, metrics focused sales environment
- Team oriented mindset with strong individual accountability
Desired Qualifications
- Experience with CRM systems and call center software
- Proficiency in Microsoft Office applications, particularly Excel
- College degree
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