Customer Liaison Officer
$28,000–$30,000 year
On-siteSheffield, England, United Kingdom
Job Summary
Liaise with Yorkshire Water customers to ensure they are informed about upcoming network maintenance work and manage all associated queries and complaints. Resolve customer issues by collaborating with operational and planning teams to satisfy clients and maintain service levels. Update customer information in management systems and perform assigned administrative tasks to support the Customer/Planning Manager. Work with Customer Excellence Partners to improve the overall customer journey while responding to all enquiries within agreed service levels. Maintain calm and active listening skills to handle stressful situations effectively.
Required Qualifications
- Excellent verbal, written and communication skills
- Active listening skills
- Patience and ability to remain calm in stressful situations
- Excellent interpersonal skills
- Ability to accept criticism
Desired Qualifications
- Experience working within a customer service role, especially within the utilities industry
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