Customer Liaison Officer
On-siteElandsfontein, Gauteng, South Africa
Job Summary
Manage daily customer service and order processing for internal and external clients, ensuring first-time resolution to telephonic and email queries. Contact customers per schedule to receive orders, verify account status and stock availability, and generate invoices on SAP for shipment. Address logistics queries within eight hours, provide ad-hoc quotes, and coordinate with the warehouse and distribution team to control special and same-day deliveries. Maintain strict compliance with financial controls and reporting procedures while supporting the team during overflow work. Requires cellphone standby shifts from 17:30 to 22:00 on weekdays and weekends from 07:00 to 22:00.
Required Qualifications
- Matric (Grade 12)
- Certificate in Customer Service / Marketing / or related (NQF 5)
- Up to 3 years' Customer Service experience / operating as a Call Centre Operator/ Customer Liaison Officer in a Retail/ manufacturing environment
- Computer Literacy (MS Office Suite; SAP)
- SalesForce or any related CRM system
- Good telephone etiquette
- Must be able to work cellphone standby shifts between the hours of 17:30 till 22:00 on Weekdays
- Able to work cellphone standby on weekends and public holidays from 07:00 to 22:00
- Communication skills (both verbal and written)
Desired Qualifications
- Proactive
- Action-oriented
- Problem Solving and Analytical skills
- Flexibility
- Planning and Organising
- Customer Focused
- Resilient
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