Customer Learning Program Lead
$266,000–$300,000 year
RemoteUnited States or San Francisco, California, United States
United States or San Francisco, California, United StatesRemoteFull Time$266,000–$300,000 yearSenior LevelAI ServicesLarge
Full TimeSenior LevelLargeAI Services
Job Summary
Lead and develop a high-performing Customer Learning team while owning the customer-facing Learn experience, curriculum, and program portfolio from strategy through results. Turn priority customer needs into role-based tracks, paths, and high-quality programs that make the portfolio easy to understand with clear progression. Lead how learning reaches customers through owned and partner channels, using evidence to measure impact and decide what to build, scale, improve, or defer. Define how customers learn with OpenAI at global scale alongside teams shaping the technology.
Required Qualifications
- 10+ years in customer education, product education, digital learning, customer adoption, or a related field
- Substantial experience managing and developing a multidisciplinary customer education or learning team
- Experience building and scaling a customer-facing learning program or portfolio, including strategy, planning, resourcing, delivery, and measurable results
- Experience designing role-based learning and driving customer discovery and engagement across owned and partner channels
- Evidence that your work changed product use, adoption, or measurable customer value
- Excellent cross-functional leadership, executive communication, and curiosity about AI
Desired Qualifications
- Experience with enterprise software, developer tools, AI, or another fast-moving field
- Experience serving global audiences through learning platforms, academies, or digital education programs
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