Customer Journey Manager
On-site · Auckland, Auckland, New Zealand or Wellington, Wellington Region, New Zealand
Job Summary
Customer Journey Manager responsible for shaping end-to-end customer experiences within ANZ, collaborating with stakeholders to map and improve key journeys, translate insights into actions, identify gaps and opportunities, co-create and drive CX roadmaps, and champion a customer-first mindset across a large-scale transformation. Requires ability to build relationships, run workshops/discovery sessions using CX frameworks, balance customer outcomes with regulatory/business priorities, and influence decision-making across senior levels. Role located in Auckland or Wellington as a 18-month fixed-term/secondment contract; opportunity to embed customer-centricity in design and delivery across the bank.
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