Customer Journey Expert - Business Analyst
On-siteManila, Metro Manila, Philippines
Job Summary
Lead data management and data quality initiatives across multiple domains by working with stakeholders to gather, refine, and prioritize business and data requirements. Develop and maintain business terms, data models, mappings, and related documentation while performing data validation, reconciliation, testing, and UAT activities. Coordinate across countries, domains, and squads to deliver data solutions and services, supporting ESG, Risk, Finance, and regulatory reporting initiatives including BCBS 239-related activities. Monitor delivery progress, manage dependencies, and contribute to continuous improvement of standards and governance. Partner with the ESG Tribe to harmonize trusted data that supports reporting, analysis, accounting, and risk management throughout ING.
Required Qualifications
- Proven experience as a Business Analyst within banking or financial services
- Strong data management, data quality, and data modeling expertise
- Hands-on SQL and advanced Excel skills
- Experience working with large datasets and data onboarding processes
- Knowledge of Finance, Credit Risk, Market Risk, or Regulatory Reporting
- Experience with Agile delivery, testing, UAT, and change implementation
- Strong stakeholder management and cross-functional collaboration skills
- Excellent communication skills and the ability to influence stakeholders at different levels
- A proactive mindset, strong ownership, and the ability to work effectively in a dynamic environment
Desired Qualifications
- Experience with FINREP or other regulatory reporting frameworks
- Retail banking product knowledge
- Experience building roadmaps and supporting product strategy
- Exposure to ESG or sustainability-related data initiatives
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