Customer Issue Resolution Analyst
On-siteTaguig, Metro Manila, Philippines
Job Summary
Investigate and resolve customer issues across the Order-to-Cash journey, including orders, pricing, billing, deliveries, returns, credits, and disputes. Identify root causes and drive next steps by connecting with teams in Supply Chain, Logistics, Finance, Sales, and Customer Operations. Communicate clearly with global stakeholders and apply Lean, Six Sigma, analytics, automation, and AI-enabled tools to improve processes and deliver a better customer experience. This role supports global B2B customers and business partners across international markets for curious problem-solvers who enjoy digging into details and helping customers move forward.
Required Qualifications
- Are fluent in at least one required language and proficient in English
- Have at least 1 year of experience in Customer Service, Customer Support, Order Management, Supply Chain, Logistics, Shared Services, or a related field
- Are detail-oriented
- Are adaptable
- Are curious
- Are willing to learn how global business works
Desired Qualifications
- Have ERP experience, which is an advantage but not required
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