Customer Integration Associate
$67,200–$84,000 year
RemoteCalifornia, United States or Illinois, United States
Job Summary
Support onboarding and integration by assisting customers with installation, setup, and issue resolution from contract signing through go-live. Coordinate system setup, data exchange, and operational readiness while managing timelines and documenting requirements. Serve as the primary point of contact to track milestones, provide clear status updates, and educate customers on processes. Resolve setup or integration issues by troubleshooting with internal teams and escalating concerns as needed. Maintain accurate records of onboarding activities, configurations, and customer requirements while following established SOPs. Develop or update documentation and onboarding resources to support process improvements and a consistent customer experience.
Required Qualifications
- Bachelor's degree or equivalent work experience
- Basic understanding of customer integration, industry principles, and terminology
- Knowledge of standard office software and CRM technologies
- Basic understanding of APIs, SFTP, and data exchange processes
- Detail-oriented with the ability to follow structured processes and SOPs
Desired Qualifications
- Experience working with customer integrations, onboarding, or technical support preferred
- Experience working with logistics, shipping, or supply chain platforms preferred
- Familiarity with JSON, XML, or similar data formats preferred
- Prior experience with integration tools or middleware solutions preferred
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