Customer Insights Analyst
$582,800–$840,000 year
On-sitePrague, Prague, Czechia
Job Summary
Maintain reporting focused on customer portfolio performance, retention, and operational effectiveness by analyzing customer behavior to identify growth opportunities and prevent attrition. Support churn prediction models and early-warning indicators while performing regular portfolio segmentation to pinpoint key customer groups and revenue opportunities. Prepare monthly and quarterly performance reports, dashboards, and presentations for leadership teams. Partner with automation specialists to design scalable, data-driven processes and workflows, translating complex data into clear business insights and recommendations for stakeholders.
Required Qualifications
- 4+ years of relevant professional experience
- Bachelor's degree in Business, Analytics, Finance, Mathematics, Statistics, Economics, or a related field
- Excellent MS Excel skills
- SQL knowledge
- Fluent English with strong written and verbal communication skills
- Relevant experience in analytics, business analysis, operations, customer lifecycle management or similar disciplines
- Strong analytical and problem-solving skills with the ability to turn data into actionable insights
- Experience working with large datasets and multiple data sources
- Strong attention to detail while maintaining a commercial mindset
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Curious, proactive and comfortable challenging assumptions through data
- Interest in automation, process improvement and operational excellence
Desired Qualifications
- Experience with Power BI, Tableau or similar reporting tools
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