Customer Infrastructure Manager
On-site · Tokyo, Tokyo, Japan
Job Summary
The Customer Infrastructure Manager is responsible for owning and managing the overall infrastructure relationship with KSA/GSA customers, ensuring they leverage effective infrastructure delivery options. Key responsibilities include conducting infrastructure reviews, providing visibility into the health and performance of infrastructure, and guiding customers in optimizing reliability and service quality. This role requires close collaboration with Account Managers, Customer Success Managers, Engineering, and Product teams, along with strong customer-facing skills to assess business needs and recommend solutions. Candidates should possess a technical background, knowledge of LSEG products, and experience in client-facing roles, with the ability to communicate effectively with both technical and business audiences.
Required Qualifications
- Demonstrated success in a technical, client facing role such as customer support, implementation, or service delivery
- High level of confidence in both written and verbal communication with customers and internal partners
- Proactive and self-motivated, demonstrating initiative
- Demonstrated ability to work independently, with effective time management and critical issue handling skills
- Solid understanding of market data and the FinTech industry
Desired Qualifications
- Good working knowledge of LSEG products (Workspace, RTDS, RTMDS, DACs, Entra, RTO)
- Strong functional technical knowledge across areas including Windows servers, networking, cloud technologies, routing, and switching
- Excellent customer-facing skills, with the ability to understand customer needs and communicate effectively at both technical and business levels
- Demonstrable ability to build strong working relationships with Account Managers and Customer Success Managers
- Strong analytical and problem solving capabilities
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