Customer Implementation Delivery Leader
$94,010–$110,600 year
On-siteAtlanta, Georgia, United States or Charlotte, North Carolina, United States
Job Summary
Lead a team of Implementation Managers overseeing onboarding, implementation, and go-live delivery for enterprise, gateway, integrated, and strategic partner-acquired customers. Ensure successful transitions from contract execution through operational readiness and handoff to support while managing complex escalations and high-impact initiatives. Establish performance expectations, develop playbooks, and drive continuous improvement across implementation portfolios to meet customer commitments and operational standards. Partner with Sales, Product, Technology, and Operations teams to streamline processes and remove obstacles, balancing people leadership with cross-functional alignment. Requires three or more days in-office at a U.S. Bank location; salary range $94,010–$110,600.
Required Qualifications
- Bachelor's degree, or equivalent work experience
- Typically five or more years of relevant experience
- Previous leadership experience with responsibility for coaching, developing, and managing employees
- Experience leading implementation, onboarding, client delivery, customer success, or operational teams
- Strong knowledge of implementation lifecycle management, project delivery, and operational readiness processes
- Experience managing enterprise, gateway, integrated, or partner-channel customer onboarding programs
- Proven ability to lead cross-functional initiatives involving Sales, Product, Technology, Operations, Relationship Management, and Support teams
- Strong organizational, analytical, problem-solving, and risk management skills
- Experience utilizing CRM, implementation management, workflow, or project management platforms
- Excellent communication, presentation, stakeholder management, and relationship-building skills
- Experience driving process improvement, operational excellence, or transformation initiatives
- Payments, financial services, technology, SaaS, or customer implementation experience
Desired Qualifications
- Typically five or more years of relevant experience in implementation management, customer onboarding, project management, customer operations, client services, or related disciplines
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