Customer HyperCare Coordinator with French

Act as the first point of contact for inbound leads received through the website or other sources. Qualify these leads and proactively hand them off to the appropriate sales person or channel, ensuring adherence to standard procedures and delivering a positive customer experience. Follow up with internal teams and distributors to ensure timely responses to customers. Support initiatives aimed at enhancing the company's Net Promoter Score (NPS) by creating positive experiences for all types of inbound inquiries. This role joins an existing team of seven members within the specialized Hypercare team, which focuses on qualifying customer inquiries to ensure they are all properly addressed. Fluency in English and French is required, with Polish being a plus.