Customer Host
On-siteStreet, England, United Kingdom
Job Summary
Deliver an amazing customer experience by meeting the A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the customer journey and holding shop KPIs to continuously improve them. Promote multichannel shopping using the mPOS system to show products across channels and create endless aisle orders, while engaging customers with brand promotions, email sign-ups, and tagged purchases. Maintain high visual standards by supporting floor moves, mannequin and window displays, and replenishment, ensuring products are always available for customers. Process deliveries efficiently, fulfill ship-from-store and Click + Collect processes, and comply with Health & Safety and emergency procedures. Support stock management, team briefs, and charity events, all while representing the brand ethically and environmentally to customers and internal teams. Weekend availability required.
Required Qualifications
- Passion for Retail and Fashion
- Determination to go the extra mile
- Ability to provide the best customer experience
- Thrive in a team environment
- Ability to inspire others with passion and support
- Weekend availability
- Understanding of shop KPIs
- Ability to continuously improve KPIs
- Knowledge of promotions or discounts
- Ability to increase sales
- Ability to assist in events including Customer Event and preview evenings
- Ability to maintain high visual standards instore
- Ability to support floor moves, mannequin and window displays, and replenishment
- Understanding of product features (fits, style, fabrics)
- Ability to explain product features to customers
- Ability to process deliveries efficiently
- Ability to ensure products are replenished and available
- Ability to support stock management processes such as stocktakes
- Ability to use company resources (website, Looking White Stuff, Tea Room, email, window guidelines, brand posts)
- Ability to engage with customers via company resources
- Ability to ensure compliance with daily/weekly actions
- Ability to be a team player
- Ability to play an active role in team briefs
- Understanding and compliance with Health & Safety and emergency procedures
- Professional approach to internal customers, head office departments, centre management, and visitors
- Ability to efficiently and accurately fulfill ship from store and Click + Collect processes
- Awareness of charity partner and positive impact
- Ability to support charity events or promotions
- Understanding of ethical sourcing and environmental impact
- Ability to explain ethical sourcing and environmental impact to customers and the team
Desired Qualifications
- Knowledge of the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable)
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