Customer Host Supervisor (24 HRS)
On-siteGatwick, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Lead the store manager in delivering exceptional in-store experiences while maintaining high visual and operational standards. Coach teams on product knowledge, customer service, and sales targets, and manage daily shop operations including promotions, stock replenishment, and audits. Coordinate staff management through Rotageek, delegate duties, and handle cashing up and transactional processes. Escalate operational risks and ensure compliance with health and safety procedures. Champion multichannel shopping initiatives and ethical sourcing practices. Work 24-hour shifts at Gatwick Airport, requiring a valid ID, CRC, and 5 years of references.
Required Qualifications
- 5 years' worth of either employment or education references with no gaps over 28 days
- Valid form of in date ID
- Available to work contracted hours between 3am to 8pm (10pm in peak)
- Pass a Gatwick airport security check interview
- Pass a written / online training course
- Capability to obtain satisfactory references
- Capability to obtain a clear CRC (Criminal Record Check)
- Capability to lead by example and coach others
- Capability to ensure Product presentation and Shop visual standards are always excellent
- Understanding of the features (fits, style, fabrics) of product ranges
- Capability to respond to customer feedback and queries
- Capability to coordinate promotions, incentives and key trading weeks
- Capability to organise and co-ordinate the running of the shop through staff management
- Capability to process deliveries efficiently
- Capability to supervise stock takes and audits
- Capability to introduce and champion multichannel shopping
- Capability to support compliance and day to day transactional running of the shop
- Good understanding of policies and procedures
- Capability to escalate operational issues and risks to relevant function
- Understanding of Health & Safety and emergency procedures
- Capability to create a positive atmosphere in the shop
- Capability to lead Team Briefs
- Capability to delegate tasks to the team
- Capability to train and develop the team
- Capability to communicate and complete wellbeing initiatives
- Capability to explain Ethical Sourcing and environmental impact to customers and the team
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.