Customer Host Supervisor (16 HRS)
On-siteNantwich, England, United Kingdom
EXPIREDNantwich, England, United KingdomOn-siteFull Time
Full Time
Job Summary
Lead the retail team by coaching staff on customer service standards, managing visual merchandising, and driving sales through commercial decisions and promotions. Coordinate daily shop operations including stock replenishment, audits, and compliance while training team members and supporting management in the absence of the Shop Manager. Manage KPIs, handle operational tasks such as cashing up and ship-from-store processes, and ensure adherence to health and safety protocols. This 16-hour contract role requires weekend availability and focuses on delivering an excellent customer experience across White Stuff's high street and international locations.
Required Qualifications
- Passion for Retail and Fashion
- Determination to grow and succeed
- Ability to thrive in a team environment
- Ability to inspire others with passion and expertise
- Ability to be your true self
- Ability to bring out the best in others
- Ability to lead by example
- Ability to coach the team
- Ability to promote and compile customer information in line with data protection regulations
- Ability to drive email conversion and sign ups
- Ability to introduce and champion multichannel shopping through endless aisle orders
- Ability to maintain high visual standards instore
- Ability to support floor moves, mannequin and window displays, and replenishment
- Understanding of product range features (fits, style, fabrics)
- Ability to promote product features within the team
- Ability to explain product features to customers
- Ability to make commercial decisions
- Proactivity with stock, promotions, and opportunities to drive sales
- Ability to coordinate promotions, incentives and key trading weeks
- Ability to hold a good understanding of and communicate shop's Key Performance Indicators (KPI) to the team
- Ability to motivate the team to achieve targets
- Ability to organize and support the running of the shop through staff management processes
- Ability to use company resources to engage with customers and ensure compliance
- Ability to assist management in creating a positive atmosphere in the shop
- Ability to motivate and reward the team through praise and recognition
- Ability to delegate tasks to the team appropriately
- Ability to identify priorities and plan accordingly
- Ability to seek out opportunities to train and develop the team
- Ability to assist management with communication and completion of wellbeing initiatives
- Ability to escalate people queries to relevant management
- Ability to cascade People Team communications to the team
- Ability to process deliveries efficiently
- Ability to ensure products are replenished and available for customers
- Ability to assist in supervision of stock takes and audits
- Ability to ensure accurate reconciliation
- Ability to support compliance and day to day transactional running of the shop
- Good understanding of policies and procedures
- Ability to escalate operational issues and risks to relevant function
- Understanding of Health & Safety and emergency procedures
- Ability to lead and hold responsibility for Health & Safety and emergency procedures during management absence
- Ability to support visits from internal stakeholders with a professional approach
- Holding responsibility for efficient and accurate ship from store and Click + Collect processes
- Awareness of charity partner and positive impact
- Ability to support charity events or promotions
- Understanding of approach to ethical sourcing and environmental impact
- Ability to explain ethical sourcing and environmental impact to customers and the team
- Weekend availability
Desired Qualifications
- Good understanding of KPIs and communicating to the team
- Striving to continuously improve team performance
- Understanding of Rotageek
- Understanding of the White Stuff website
- Understanding of Looking White Stuff
- Understanding of the Tea Room
- Understanding of email communications
- Understanding of window guidelines
- Understanding of brand posts
- Ability to engage with customers and ensure compliance with daily/weekly actions
- Ability to assist management in creating a positive atmosphere in the shop which is focused on delivering the best sales and customer experience results
- Ability to hold responsibility for efficient and accurate ship from store and Click + Collect processes
- Understanding of our charity partner and the positive impact this has
- Ability to support any events or charity promotions
- Understanding of our approach to ethical sourcing and environmental impact
- Ability to explain this to our customers and the team
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