Customer Host (6 Month FTC)
On-siteBarnstaple, England, United Kingdom
Job Summary
Deliver an amazing customer experience by meeting the A.C.E pillars throughout the Customer Journey and holding shop KPIs to continuously improve them. Promote multichannel shopping using the mobile point of sale system to create endless aisle orders and engage customers by signing them up to email newsletters and tagging purchases. Maintain high visual standards instore by supporting floor moves, mannequin and window displays, and replenishment. Process deliveries efficiently, fulfill ship from store and Click + Collect processes, and support stock management processes such as stocktakes. Report to the Shop Manager within the Retail team, ensuring compliance with Health & Safety and emergency procedures while playing an active role in team briefs. This 8-hour contract role includes weekend availability and offers quarterly bonus opportunity, up to 25 days holiday, and 50% product discount.
Required Qualifications
- Passion for Retail and Fashion
- Determination to go the extra mile and provide the best customer experience
- Ability to thrive in a team environment
- Ability to inspire others with passion and support
- Understanding of shop KPIs
- Knowledge of promotions or discounts available
- Understanding of features (fits, style, fabrics) of product ranges
- Ability to explain product features to customers
- Ability to fulfill ship from store and Click + Collect processes
- Awareness of charity partner and positive impact
- Understanding of approach to ethical sourcing and environmental impact
- Ability to explain ethical sourcing and environmental impact to customers and team
- Ability to comply with Health & Safety and emergency procedures in store
- Professional approach to internal customers, head office departments, centre management, and visitors
- Weekend availability
Desired Qualifications
- Ability to promote multichannel shopping by using the mobile point of sale system (mPOS)
- Ability to sign customers up to email newsletters
- Ability to tag purchases to customer profiles
- Ability to send e-receipts in line with data protection regulations
- Ability to assist in events including Customer Event and preview evenings
- Ability to maintain high visual standards instore
- Ability to support with floor moves, mannequin and window displays, and replenishment
- Ability to support in stock management processes such as stocktakes
- Ability to use company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with customers
- Ability to play an active role in team briefs
- Ability to process deliveries efficiently
- Ability to ensure products are replenished and always available for customers
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.