Customer Host (4 HRS)
On-siteChelmsford, England, United Kingdom
Job Summary
Deliver an amazing customer experience by meeting the A.C.E pillars, holding shop KPIs, and promoting multichannel shopping via the mPOS system. Engage customers through email sign-ups and profile tagging while using product knowledge to explain fits, fabrics, and available promotions. Maintain high visual standards by supporting floor moves, replenishment, and window displays, and ensure efficient processing of deliveries, stock management, and ship-from-store operations. Comply with Health & Safety procedures and assist in events including preview evenings. Report to the Shop Manager within the Retail team. This 4-hour contract role offers quarterly bonuses, up to 25 days holiday, and a 50% product discount.
Required Qualifications
- Passion for Retail and Fashion
- Determination to go the extra mile and provide the best customer experience
- Ability to thrive in a team environment
- Ability to inspire others with passion and support
- Understanding of shop KPIs
- Knowledge of promotions or discounts available
- Understanding of features (fits, style, fabrics) of product ranges
- Professional approach to internal customers, head office departments, centre management, and visitors
- Awareness of charity partner and positive impact
- Understanding of approach to ethical sourcing and environmental impact
Desired Qualifications
- Experience with mobile point of sale system (mPOS)
- Ability to sign customers up to email newsletters
- Ability to tag purchases to customer profile
- Ability to send e-receipts in line with data protection regulations
- Ability to assist in events including Customer Event and preview evenings
- Ability to support floor moves, mannequin and window displays, and replenishment
- Ability to explain product features to customers to support buying decisions
- Ability to process deliveries efficiently
- Ability to support stock management processes such as stocktakes
- Ability to use company resources (website, Looking White Stuff, Tea Room, email, window guidelines, brand posts) to engage with customers
- Ability to play an active role in team briefs
- Ability to understand and comply with Health & Safety and emergency procedures in store
- Ability to efficiently and accurately fulfill ship from store and Click + Collect processes
- Ability to support any events or charity promotions
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