Customer Host (3 Month FTC)
On-siteDublin, Leinster, Ireland
Job Summary
Deliver an amazing customer experience by meeting A.C.E pillars, promoting multichannel shopping via mPOS, and engaging customers through email sign-ups and profile tagging. Maintain high visual standards by supporting floor moves, mannequin displays, and replenishment while ensuring products are always available. Process deliveries efficiently, manage stocktakes, and fulfill ship-from-store and Click + Collect orders accurately. Comply with Health & Safety procedures and assist in events such as preview evenings. Uphold ethical sourcing and environmental impact messaging to customers and the team. This 8-hour contract role requires weekend availability and reports to the Shop Manager within the Retail team.
Required Qualifications
- Passion for Retail and Fashion
- Determination to go the extra mile and provide the best customer experience
- Ability to thrive in a team environment
- Ability to inspire others with passion and support
- Understanding of shop KPIs
- Knowledge of promotions or discounts available
- Understanding of features (fits, style, fabrics) of product ranges
- Ability to explain product features to customers
- Ability to engage with customers via email newsletters
- Ability to tag purchases to customer profiles
- Ability to send e-receipts in line with data protection regulations
- Ability to fulfill ship from store and Click + Collect processes
- Awareness of charity partner and positive impact
- Understanding of ethical sourcing and environmental impact
- Ability to explain ethical sourcing and environmental impact to customers and team
- Ability to comply with Health & Safety and emergency procedures
- Professional approach to internal customers, head office departments, centre management, and visitors
- Ability to play an active role in team briefs
- Ability to maintain high visual standards instore
- Ability to support floor moves, mannequin and window displays, and replenishment
- Ability to process deliveries efficiently
- Ability to support stock management processes such as stocktakes
- Ability to use company resources (website, Looking White Stuff, Tea Room, email, window guidelines, brand posts) to engage with customers
- Ability to promote multichannel shopping using mPOS
- Ability to create endless aisle orders
- Ability to sign customers up to email newsletters
- Ability to tag purchases to customer profiles
- Ability to send e-receipts in line with data protection regulations
- Ability to use knowledge of promotions or discounts to inform customers and increase sales
- Ability to assist in events including Customer Event and preview evenings
- Ability to hold an understanding of shop KPIs and work to continuously improve them
- Ability to meet the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey
- Weekend availability
Desired Qualifications
- 8 hours contract availability
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