Customer Host (12 Week FTC)
On-siteWitney, England, United Kingdom
Job Summary
Deliver an amazing customer experience by meeting the A.C.E pillars throughout the Customer Journey, holding shop KPIs, and promoting multichannel shopping via the mPOS system. Engage customers with brand initiatives, sign them up for newsletters, and tag purchases to profiles while explaining product features and available promotions to drive sales. Maintain high visual standards by supporting floor moves, mannequin displays, and replenishment, while processing deliveries, managing stocktakes, and fulfilling ship-from-store and Click + Collect processes efficiently. Comply with Health & Safety procedures, participate in team briefs and events, and support charity promotions and ethical sourcing initiatives. This 4-hour contract role requires weekend availability and reports to the Shop Manager.
Required Qualifications
- Passion for Retail and Fashion
- Determination to go the extra mile and provide the best customer experience
- Ability to thrive in a team environment
- Ability to inspire others with passion and support
- Understanding of shop KPIs
- Knowledge of promotions or discounts available
- Understanding of features (fits, style, fabrics) of product ranges
- Awareness of charity partner and positive impact
- Understanding of approach to ethical sourcing and environmental impact
- Professional approach to internal customers, head office departments, centre management, and visitors
- Ability to comply with Health & Safety and emergency procedures in store
- Ability to fulfill ship from store and Click + Collect processes efficiently and accurately
- Weekend availability
Desired Qualifications
- Experience with mobile point of sale system (mPOS)
- Ability to sign customers up to email newsletters
- Ability to tag purchases to customer profiles
- Ability to send e-receipts in line with data protection regulations
- Ability to support floor moves, mannequin and window displays, and replenishment
- Ability to explain product features to customers to support buying decisions
- Ability to support stock management processes such as stocktakes
- Ability to engage with customers using company resources (website, Looking White Stuff, Tea Room, email, window guidelines, brand posts)
- Ability to play an active role in team briefs
- Ability to support any events or charity promotions
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