Customer Head of Operations (Logistics/Warehousing)
$41,600–$52,000 year
On-site · Plainfield, Indiana, United States
Job Summary
Customer Head of Operations responsible for the operational success of a portfolio of brand accounts, coordinating cross-functional teams (Warehouse/3PL, Tech, Accounting, Brand Ops) to drive client KPIs, deliver recurring client-facing reports, onboard new accounts, and translate client goals into executable operational plans leveraging ShipCalm’s technology and services; role emphasizes client relationship management, escalation handling, and documentation/sOP maintenance in a logistics/fulfillment context.
Required Qualifications
- 4+ years in logistics, fulfillment, supply chain, or DTC operations/account management
- High school diploma or equivalent required; bachelor’s degree in supply chain, logistics, business, or related field preferred
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