Customer Happiness Team Member - Freelance Friend (6 months)
$582,400–$582,400 year
RemoteUnited Kingdom or Australia
Job Summary
Deliver personalized, empathetic support across email and social media DMs, taking end-to-end ownership of product issues, delivery updates, and subscription needs. Identify recurring operational roadblocks during ticket handling and share actionable feedback with leadership to improve the customer experience. Collaborate via Monday.com and Slack to maintain a solution-focused team culture while validating concerns and solving root issues on the first attempt. This freelance 6-month remote contract requires weekend and holiday availability with shifts between 5am and 10pm, including extended hours during company events and the holiday break. You will earn ₱280 per hour with a baseline of 20 hours weekly, scaling to 40 hours during high-volume periods. Join a purpose-led B Corp dedicated to donating 50% of profits to provide clean water and sanitation globally.
Required Qualifications
- Weekend and holiday availability
- Work and extend to full 8-hour days during company event on October 12–16
- Work and extend to full 8-hour days during Holiday Break from December 14 through January 8
Desired Qualifications
- Empathetic problem-solver and active listener
- Curious collaborator who thrives on feedback
- Strong self-awareness
- Ability to manage personal energy effectively
- Proactive seeking of performance feedback from peers and leaders
- Ability to ask clarifying questions
- Ability to share ideas in 1:1s
- Ability to help make operations smoother for everyone
- Ability to work with other people who feel the same way about making the world a better place
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