Customer Growth Manager
RemoteUnited States
Job Summary
Own the full customer lifecycle from first conversation to expansion, leveraging inbound pipelines for high-quality discovery, follow-ups, and conversion while supporting targeted ABM initiatives. Lead consultative sales processes tailored to customer workflows, configuring and delivering product demos that translate complex requirements into compelling solutions. Drive successful onboarding, adoption, and early value realization, then identify and close expansion opportunities to maintain strong retention. Build and manage a portfolio of customers with clear revenue targets, acting as a strategic advisor to help clients scale operations using Scoop's configurable platform. Achieve consistent new revenue and expansion targets while ensuring high net revenue retention across your book of business.
Required Qualifications
- Experience in Customer Success, Account Management, or SaaS Sales with quota ownership
- Proven ability to run consultative sales processes and close new revenue
- Strong track record of growing accounts and driving customer outcomes
- Comfortable learning and demonstrating a configurable, workflow-driven product
- Highly organized, proactive, and accountable for results
- You bring strong structure, organization, and process to your work
- You take initiative and implement innovative approaches
- You communicate clearly and collaborate effectively across teams
- You act with urgency and consistently follow through on commitments
- You demonstrate ownership, integrity, and accountability
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