Customer Growth Executive
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Build and maintain trusted relationships with Tier 1 clients to achieve overall customer health and growth through regular meetings, strategy sharing, and competitive positioning. Serve as the focal point for client expectations regarding technical escalations, services adoption, and feedback to Product teams while coordinating internal cross-functional teams to retain existing business and pursue expansion opportunities. Meet and exceed quarterly KPIs focused on gross profit, margin, and cross-sells by analyzing traffic forecasts and collaborating with Revenue Assurance to minimize financial risks. Manage account setups with Platform Operations and ensure proper configuration for client activities. Contribute to internal initiatives by providing feedback on tools like Qlik and SU, mentoring new team members, and promoting client perspectives to internal stakeholders. Update all client engagement activities in Salesforce and maintain up-to-date knowledge of Infobip products, relevant markets, and industry trends.
Required Qualifications
- Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience
- At least 5 years of experience in B2B enterprise key account management, customer success, client relations, professional services, consultancy, or business development
- Exceptional professional English communication skills
- Strong administration, analytical, and organizational skills, with a systematic approach to problems
Desired Qualifications
- SaaS industry experience is a plus
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