Customer Fulfillment Specialist - BPG International

Coordinate the full lifecycle of incoming customer sales orders from entry through fulfillment, partnering with Sales, Purchasing, and warehouse teams to ensure accurate, timely shipment. Review pricing and quotations against orders to guarantee transaction accuracy, while managing EDI processing with third-party partners to verify prices, lead times, and quantities. Serve as the primary contact for customer inquiries, delivering professional service, and validate invoices against shipping documentation to resolve billing discrepancies. Get quotes, book international shipments, and manage logistics documentation and carrier communication. Bring forward process improvement ideas to enhance the customer experience. This role requires 5+ years of experience in customer service or sales order processing, proficiency with MRP/ERP and EDI systems, and is open to candidates with experience in consumer products and U.S. or international retail distribution.